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Privacy Policy

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Harper & Vale Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

1. Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Role or position

  • Information provided through contact forms, booking forms, or email correspondence

  • Information relevant to providing our services

We only collect information that is reasonably necessary to deliver our services or respond to enquiries.

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2. How We Collect Information

Personal information may be collected when you:

  • Submit an enquiry or contact form via our website

  • Book a clarity call or appointment

  • Communicate with us via email, phone, or online platforms

  • Engage our services as a client

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3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and communications

  • Provide and deliver services

  • Manage bookings and client relationships

  • Send service-related communications

  • Improve our services and internal processes

  • Meet legal and regulatory obligations

We do not use personal information for purposes unrelated to our services.

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4. Disclosure of Information

We do not sell, rent, or trade personal information.

Information may be disclosed where necessary:

  • To trusted service providers (e.g. software platforms, accountants, professional advisers) solely for business operations

  • Where required by law or regulatory authorities

  • With your consent

Any third parties we work with are expected to handle information securely and in accordance with privacy obligations.

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5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure systems and platforms. Access is limited to authorised personnel only.

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6. Access and Correction

You may request access to personal information we hold about you, or request corrections if information is inaccurate, outdated, or incomplete.

Requests can be made by contacting us using the details below.

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7. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and understand website usage. These tools do not identify individuals personally.

You can adjust browser settings to disable cookies if preferred.

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8. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Harper & Vale Solutions
📧 harperandvale.solutions@gmail.com
📞 0409 665 965
🌐 https://www.harperandvalesolutions.com/

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