Our Services

At Harper & Vale, services are designed to support growing businesses with the systems, structure, and backend support needed to operate smoothly and scale with confidence.

Whether you need one-off setup to build strong foundations, or ongoing support to reduce admin load, our services are practical, flexible, and tailored to how your business actually operates.

HR Support

Our HR support services help businesses build clear, compliant, and practical people systems without unnecessary complexity.

We support businesses with:

HR foundations and documentation (policies, contracts, templates)
Performance management frameworks and review processes
Onboarding and offboarding systems
HR compliance support and risk mitigation
Workforce planning and role clarity
Day-to-day HR admin support (non-legal, operational focus)

This service is ideal for businesses that are growing, hiring, or formalising internal processes and want HR systems that are structured, usable, and aligned with how the business actually operates.

Administration & Operations Support

Our admin and operations support services are designed to reduce backend overload and create systems that make the business easier to run.

We help businesses with:

Admin workflow setup and optimisation
Quoting and proposal systems
Invoicing and financial admin support
Client and job tracking systems
Documentation structure and templates
Weekly and monthly reporting
Ongoing backend support (non-phone based)

This service suits business owners and teams who are wearing too many hats, relying on manual processes, or lacking visibility across jobs, clients, and admin tasks.

The focus is on practical systems, efficiency, and clarity, not busywork.

Recruitment Services

Our recruitment services focus on helping businesses hire the right people, the right way, without rushed decisions or poor processes.

We support businesses with:

Role scoping and position descriptions
Recruitment process setup and optimisation
Shortlisting frameworks and interview guides
Candidate coordination and administration
Reference checking and documentation
Onboarding planning and handover to operations

This service is ideal for businesses that are hiring for the first time, scaling their team, or wanting a more structured recruitment process that saves time and improves hiring outcomes.

Our approach ensures recruitment is efficient, consistent, and aligned with the long-term needs of the business.

Analytics & Reporting

Our analytics and reporting services give business owners clear visibility and control over what’s happening in their business without complex dashboards or unnecessary data.

We support businesses with:

Client, job and project tracking
Financial and performance tracking (non-accounting)
KPI identification and scorecards
Workforce and capacity reporting
Weekly operational reporting
Monthly performance summaries
Custom spreadsheets and simple dashboards aligned to your systems

This service is designed for businesses that want to make better decisions, track progress confidently, and understand where time, money, and effort are being spent.

The focus is on useful, practical reporting that supports action, not overwhelming data.

Construction Administration

Our construction admin services provide structured backend support for trade and construction businesses managing complex jobs, suppliers, and compliance requirements.

We help construction and trade businesses with:

Quoting and variation administration
Purchase orders and material tracking
Job scheduling and coordination support
Compliance documentation and registers
Site and project documentation structure
Toolbox talks and safety documentation support
Job completion, handover and warranty packs
Ongoing construction admin support (non-on-site, non-phone based)

This service is ideal for builders and trade businesses where owners, project managers or site supervisors are carrying too much admin alongside delivery.

Our approach ensures construction admin is organised, compliant, and easy to manage, allowing teams to focus on delivering quality work on site.

Our Service Delivery Model

At Harper & Vale, services are delivered through a structured setup phase, ongoing support, or a combination of both, depending on where your business is at.

This approach ensures systems are built properly first, then supported in a way that’s sustainable and scalable.

1. Once - Off Setup (Foundations & Systems)

This is an upfront engagement focused on building or improving the core systems, workflows and documentation that support your business.

Typically includes:

System and workflow review
Setup or clean-up of admin, HR, recruitment or construction admin processes
Template creation (quoting, invoicing, reporting, documentation)
Tracking and reporting frameworks
Process documentation and handover

This option is ideal for businesses that:

are growing quickly
feel disorganised behind the scenes
need structure before adding staff
want systems fixed properly, not patched

Setup engagements are scoped clearly and priced as a fixed one-off cost, so expectations are aligned from the start.

2. Ongoing Support (Monthly Retainer)

Once systems are in place, many clients choose ongoing support to keep things running smoothly and reduce internal workload.

Ongoing support is delivered via a monthly retainer and may include:

Admin and operational support
Reporting and tracking updates
HR or recruitment administration
Construction admin support
System maintenance and refinement
Workflow optimisation as the business evolves

This option suits businesses that:

want consistent backend support
prefer not to hire immediately
value continuity and system knowledge
need flexibility as workload changes

Retainers are scalable and can be adjusted as business needs evolve.

3. Hybrid Model (Most Common)

Most clients start with a one-off setup, then transition into light ongoing support.

This model provides:

strong foundations
reduced admin pressure
flexibility without long-term commitment

It’s ideal for businesses that want systems implemented properly, then supported without over-resourcing internally.