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Terms & Conditions

These Terms & Conditions govern the use of this website and the services provided by Harper & Vale Solutions (“we”, “our”, “us”). By accessing this website or engaging our services, you agree to these Terms & Conditions.

1. Services

Harper & Vale Solutions provides professional services including, but not limited to:

  • Business administration and operations support

  • HR and recruitment support

  • Analytics and reporting

  • Construction and trade administration

  • Systems, workflows, and documentation setup

Services may be delivered on a one-off project basis, ongoing support basis, or a combination of both, as agreed in writing.

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2. Engagement & Scope

The scope, deliverables, timelines, and fees for services will be outlined in a proposal, service agreement, or written correspondence prior to commencement.

Any work requested outside the agreed scope may require a change request and may incur additional fees.

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3. Fees & Payment

  • Fees are outlined in proposals or agreements and are exclusive of GST unless stated otherwise.

  • Invoices are payable within the timeframe specified on the invoice.

  • Late payments may result in suspension of services until payment is received.

  • Ongoing support services may be billed on a recurring basis where agreed.

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4. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information required to deliver services

  • Respond to requests and approvals within reasonable timeframes

  • Ensure internal stakeholders cooperate where required

  • Use deliverables and systems in accordance with provided guidance

Delays or issues caused by incomplete or late information may impact timelines.

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5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, except where disclosure is required by law or agreed in writing.

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6. Intellectual Property

Unless otherwise agreed:

  • All materials, templates, documentation, and systems created remain the intellectual property of Harper & Vale Solutions until full payment is received.

  • Upon payment, clients are granted a licence to use deliverables internally for their business.

  • Materials may not be resold, distributed, or reused for commercial purposes without written consent.

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7. Limitation of Liability

Harper & Vale Solutions provides services based on information supplied by the client and does not guarantee specific financial, operational, or business outcomes.

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss

  • Liability is limited to the value of services provided

We do not provide legal, accounting, or financial advice unless expressly stated.

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8. Termination

Either party may terminate an engagement in accordance with the terms outlined in the service agreement or with reasonable written notice. Fees for work completed up to the termination date remain payable.

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9. Website Use

Content on this website is provided for general information only. While we take reasonable care to ensure accuracy, we do not warrant that information is complete or up to date. Unauthorised use of website content is prohibited.

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10. Privacy

Personal information is handled in accordance with our Privacy Policy, available on this website.

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11. Changes to Terms

These Terms & Conditions may be updated from time to time. The latest version will be published on our website.

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12. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of Victorian courts.

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13. Contact Details

For any questions regarding these Terms & Conditions, please contact:

Harper & Vale Solutions
📧 harperandvale.solutions@gmail.com
📞 0409 665 965
🌐 https://www.harperandvalesolutions.com/

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